FAQ

Q: "Can we pick up locally?"
A: Yes! Select local pickup at checkout if you would like to save on shipping. We are located in Tacoma, Washington
 
Q: "Do you ship Internationally?"
A: Yes! International shipping will be quoted individually and invoiced when the product is in the queue for construction. For shipping quotes, message us!
 
Q: "What kind of PVC material do you use?"
A: 12mm / 1/2" Expanded PVC and 1/4" Polycarbonate 
 
Q: " Why is PVC Better?"
A: PVC is inherently waterproof and fire retardant, it will not expand or break down like Melamine or wood; it is also 25%+ lighter. For example, A 48x24x24 enclosure weighs merely 35 pounds with polycarbonate doors.
 
Q: What is your average turnaround time?"
A: Currently, our turnaround time on ICUs is approximately 4-6 weeks. We appreciate the patience and will keep you updated on your purchases. 
 
Q: "How do you heat your ICUs"
A: We understand that it is essential to have a safe, gentle, and consistent heat when treating a patient, these units are heated with Flex watt carbon film under the floor to provide both belly heat and ambient air temperature when the circulation fans are on.
 
Q: "Does DragonhausVet offer any discounts?"
A: We do offer discount opportunities! Some of the following are:
 
Bulk Orders
Have a large order? Automatically get 10% off any order of $20,000 or more! Discounts are not applied to shipping.
 
Wholesale
Are you a distributor or have a reseller permit? Well, you may qualify for wholesale orders that come with unique discounts! Please email us at dsonger@thedragonhaus.com for more information. 
 
Affiliate Program

Would you like to be an affiliate of Dragonhaus, LLC? If so, you get 5% off discounts on the whole store and 5% store credit from any orders that use your affiliate code. Please email us at contact@thedragonhaus.com for more information.